Monday, January 7, 2008

Best Practices: Telephone Notification Survey

We all read the surveys that often get posted on CALIX, and Califa would like to start aggregating and sharing the results of those surveys here on our blog.

On December 12, Linda Arbaugh placed a query on CALIX asking:

• What ILS do you have?
• How long (about) have you offered telephone notification?
• What is the general reaction of your patrons – whether they like it or not
• Have there been any complaints about privacy?
• Have you done a cost-benefit analysis? If so, what were the results?
• Does your ILS offer patrons the option of being notified by phone, email or snail mail?

Within a week, she received 20 responses. To read what the respondents said, go to this link on our website where we have compiled the responses.

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