Is Virtual Reference on your list of New Year’s Resolutions? Join Califa and OCLC January 31 to learn about the steps you can take to improve your Virtual Reference visibility and effectiveness as found in the OCLC report Seeking Synchronicity. The report’s authors, Lynn Silipigni Connaway and Marie Radford, will discuss their research and what they learned from librarians and library users alike. The second part of the webinar will allow time for your questions and an online conversation with your peers on how virtual reference is used successfully throughout the country. http://bit.ly/ts.RU8F