We are excited to share with you our new "helpdesk" for members to ask us questions. Rather than using traditional email, which can be lost and difficult to manage, we are implementing RefTracker from Altarama for all questions from members.
On our Contact Us page of our website, Califa.org, members will now see several options for submitting questions including vendor quote requests, tech support, and billing queries. When you submit a query, you will now be able to track the status of the question, see who has been assigned to answer it, and the estimated time to receive your answer. For Califa, it will allow us to build a knowledge base of frequently asked questions over time, and more easily track requests from our members.
We are very excited to use this new system. It will help us answer your questions more efficiently, and will help members to continually track and update their questions without having to keep track of an email trail. Feel free to try it out and let us know what you think.
The direct link is here: http://www.califa.org/directory.php We look forward to receiving your feedback!
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